Fitbit Charge 3 won't hold the charge

[MuthuSelvi]

For the past 1 year, there was not a single problem to point with my Charge 3 device. But for the past few days, It's not even holding for a day and I haven't set any new setting in the app/device to drain my battery that much quick. I read few suggestions like rebooting/resetting, and long press doesn't even helped. 

Moderator edit: format

[WilsonFitbit]

Hello @MuthuSelvi. Welcome to the community forums!

Thank you for the information and for the troubleshooting steps you've followed prior to posting. If you haven't done so, I recommend reviewing our tips and suggestions about how to maximize the battery life of your Charge 3 device. For this, please go to: 

Can I extend my Fitbit device's battery life?

Hope this helps. 

[Thouston89]

I'm having the exact same issue. Everything has worked perfectly until a couple days ago. Now my fitbit doesn't last more than a few hours after being fully charged. I haven't changed anything on the device either.

I also tried the rebooting/resetting recommendations.

[ColoradoStas]

It would help a lot except that there is no option on my Charge 3 to turn off "quick view"...what's up with that? Also, is it possible to turn off the vibrate feature?

[WilsonFitbit]

Hello @Thouston89 @ColoradoStas. Welcome to the community forums. 

Thank you for the information and for the troubleshooting steps you've followed. @Thouston89 Since the inconvenience has persisted, I'd recommend contacting our Support Team for further assistance. You can contact them through chat or over the phone. Click here to get connected. 

On a side note, please make sure to keep the Fitbit App for your mobile device up to date. @ColoradoStas If you would like to turn the Screen Wake option and Vibration, I recommend setting your Charge 3 into Sleep Mode. When the Sleep Mode is set, the following options are disabled: 

1. Notifications don't cause the tracker to vibrate or the screen to turn on.
2. The screen's brightness is set to dim.
3. Turning your wrist won't cause the tracker's screen to turn on.

Hope this helps. 

[ColoradoStas]

Thanks but I don't want my fitbit on sleep mode - the screen is too dark to see! My app is up to date and after reading the entire manual, help sections, and this forum, I find that it keeps telling me to turn off "Quick View" yet that does not seem to be an option. I don't need it to turn on every time I move my wrist for heavens sake...this is frustrating as it used to hold a charge for 6-7 days and now it is only for about 3. I don't use it for anything other than keeping track of my steps, sleep, and heart rate. I have all other apps, including notifications and exercise, turned off and still the battery is quickly holding less and less of a charge.

[WilsonFitbit]

@ColoradoStas Thank you very much for your reply. 

I appreciate the time you've taken to describe the steps you have followed and I'm sorry for this experience. At this time, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this inconvenience is to chat with us online or give us a call. Click here to get connected.

See you around.