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Fitbit Charge 3 won’t sync to Bluetooth or connect on app

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‎01-20-2021 12:55 - last edited on ‎01-21-2021 03:15 by Fitbit Moderator

‎01-20-2021 12:55 - last edited on ‎01-21-2021 03:15 by Fitbit Moderator

Can anyone help

ny Fitbit charge 3 isn’t showing on my Bluetooth and it’s saying connecting but doesn’t go any further I’ve reset both phone and watch and deleted and Downloaded the app again and still nothing was fine yesterday then noticed that the time was off then when I checked it wasn’t connected anymore 🤦🏻‍:female_sign:

 

 

Moderator Edit: Clarified subject

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‎01-21-2021 03:16

‎01-21-2021 03:16

@Jamie-Lynn93 Welcome to the Fitbit Community!

 

Let me help you with this and thank you for troubleshooting this issue. You can try the following (that includes some steps you have already tried):

 

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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