Fitbit Charge 3 won't turn on to set up

[llvansickle]

I have a new Fitbit Charge 3 and I get the smiley face to turn on but it won't complete a set up new device.  Can't find Charger 3.  Try again.  Have done this 27 times.  

[Akas]

hi @llvansickle I can see the issue you are facing but have you deleted the Fitbit app and reinstalled it... and then connect

reply if worked 🙂

Akas

[llvansickle]

I did and it didn't work.  Several times.  

[llvansickle]

I did and did it 3 times and it didn't work.

Update:

I have tried this now for a couple of days and it didn't work. 

Moderator edit: merged replies

[LiliyaFitbit]

Welcome to the Fitbit Community, @llvansickle. It's nice to see you around, @Akas. 

@llvansickle I appreciate your participation in the Forums and sharing that your new Charge 3 won't set up. Thanks for trying to resolve this, I am here to assist you. I've shared your post with our Support team and they've mentioned that you already have a case with them. I know they will be glad to help you out and provide a solution, please keep working with them. 

@Akas Thank you for your helpful tips!

I'll be around if you have any questions.