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Fitbit Charge 3 won't turn on

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‎05-17-2021 09:21 - last edited on ‎05-17-2021 09:58 by Fitbit Moderator

‎05-17-2021 09:21 - last edited on ‎05-17-2021 09:58 by Fitbit Moderator

Hi, so my Charge 3 randomly turned off and now I can’t get it back on. There are no lights on at all, and when I put in on the charger and hold for 15 sec a smiling face comes on but that’s it. Nothing else will happen. What do I do?

 

 

Moderator edit: subject for clarity

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‎05-17-2021 10:08

‎05-17-2021 10:08

Hello @BsideJess. Welcome to the community forums. 

 

Thank you for the detailed information and for the troubleshooting steps you've tried. Seems that you have tried the long restart. In this case since the inconvenience has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. Click here to get connected. 

 

Make sure to explain the inconvenience and the troubleshooting steps you've followed, this way they can assist you from there and provide a prompt resolution. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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