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Fitbit Charge 4 Shutting Down Even If Charged

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‎11-02-2022 15:28 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

‎11-02-2022 15:28 - last edited on ‎12-13-2022 15:36 by Fitbit Moderator

Hi,

My Charge 4 crashes/shuts down with enough battery power left. If I connect it to the charges and press the button for 8 seconds it is active again, with the remaining battery power (e.g. 60%). I don't get any message on my App.

This problems is new, since a week or two. Before everything worked perfect.

 

What's the cause and how to resolve?

Thanks

Henk

 

Moderator Edit: Clarified subject

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‎11-06-2022 13:55

‎11-06-2022 13:55

Hi there @HenkHooijer. Welcome to Community Forums.

 

I appreciate you share your experience with the Community. I'd recommend you follow these steps to restart your device.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

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