This is to make sure I share information on this topic. It has been the subject of other posts, and appears to be a common manufacturing and design problem.
The strap anchor - not the strap - on my Fitbit Charge 4 broke. There is no way to fix it.
Customer support offered me a 35% discount on a new Fitbit (but the list is restricted.) That means practically ~$100 for a Fitbit Charge 5. They retail for $150.
It's a dilemma, isn't it? I see many reports of this design flaw., but no meaningful response. I like the Fitbit interface, and after a decade I'm used to it. But similar 'piddly' issues of quality control/bad design/planned obsolescence/manufacturing issues...whatever... were what prompted me to replace past Fitbits. And, now, post-Google, there's more paywalling.
OK, it's capitalism, I get it. Pros and cons, and how the game is played.
However, as much as I don't want to take time to research my options, I'm going to this time. As another poster said, maybe now is the time for "bye, Fitbit!" Have to say thanks, you've served me well, and prompted competitors to up their garden. So, I'm going to check them out, after a pretty inadequate and chatty response that took no responsibility and then acted like it was doing me, the consumer, a big favor by providing a "discount" but only at their website and only for expensive products. So, I'm shopping around.
That's what any consumer might do. After all, that's capitalism, too.
Moderator Edit: Clarified subject
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