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Fitbit Charge 4 - all of a sudden not tracking walking or jogging!!

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‎01-11-2022 10:49 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-11-2022 10:49 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

I'm now seeing issues with my new Charge 4 - I've only had it since June/21 - all of a sudden it isn't tracking my walks more than 10 mins - which it is set for, nor is it tracking my run/jogging more than 10 mins which it is set for detecting.  Additionally, it's also stopped notifying me when I'm in active zone mins - usually at 10 min mark?  All settings under both walk & run are "on" (detect, gps & heart zone notifications) I've done both hard and soft reboots.  I've deleted the app and reinstalled it.  Nothing has changed in my profile/personal settings.   Any other suggestions on how to get these to track again??? 

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‎01-11-2022 11:39

‎01-11-2022 11:39

Probably not the answer you want to hear, but if you use the Exercise App to record workout instead of relying of auto-recognize, it will always be recorded, regardless of the length.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-11-2022 12:43

In response to JohnnyRow

‎01-11-2022 12:43

Thanks, never had to do that before but I guess whatever works - just a pain that several of the "perks" of each Fitbit decide to not work and you have to figure out a workaround - not exactly a glowing endorsement of the tool.😞

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