Fitbit Charge 4 band connecter broke beyond replacement

[Scottswife]

I gifted my wife a Fitbit charge 4 for Christmas last year.  Today she came home with it in a sandwich bag. The band connector had broken. After researching, I thought it may be a simple fix.  This wasn't the case. The threaded mounts on the connector had broken off so replacement wasn't an option. Further research showed this was a common issue with this modle. I personally have had a Charge 3 for 4 years with no issue.  This product was very disappointing from a company I had came to trust. 4 months out of warranty and it can not be repaired. I understand nothing lasts forever but, for the price, this product should have lasted much longer. 

[Odyssey13]

Hi @Scottswife  some people have been able to keep using their Charge 4 by getting a wrap around band that encompasses the tracker portion. They say it comes from Amazon and it need only be removed when it requires charging. 

[archanay]

I've had the same issue!! TWICE. They replaced the first Charge 4 I had, then the replacement broke 4 months after. IN THE SAME PLACE. They only offered me a 35% discount. I tried to contact customer service to request a higher discount but they wouldn't budge at all. This seems to be a manufacturer's issue but they are not taking responsibility.

[Sondra123]

Mine broke and wasn’t under warranty anymore. I just got one of those bands from Amazon, mentioned on here. It’s a very ugly

bright shiny plastic. It does seem to work….but makes the watch look cheap. I’m very disappointed that the charge 4 was made so poorly. I completely understand the watch band wearing out overtime but not the connection.

[Pwnage]

Mine broke the exact same way you described at work today.  Super disappointing.