help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge 4 display not working

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-22-2023 00:09 - last edited on ‎02-23-2023 04:25 by Fitbit Moderator

‎02-22-2023 00:09 - last edited on ‎02-23-2023 04:25 by Fitbit Moderator

Hi all

I have been using my charge 4 everyday and never really had any any issues with it, its a couple years old. Last night I took it off before I went to bed as I don't wear it through the night and it was working fine and it illuminated as it should. This morning picked it up put it on and its dead, at first I thought maybe the battery but I charged it yesterday and it was full. I put it on to charge this morning to be sure and and the little green sensor at the back was lighting up when i removed the charger but still no screen, i tried to reset it and I get the smiley face on the screen but after that nothing happens the screen is just black?

 

When I checked the app its still recording steps and activities that are auto recognized so I'm not sure what else I can do?


Anyone got any suggestions?

I have also tried to change the clock face and then sync which i did but hasnt made any difference.

Thanks in advance.

Moderator Edit: Clarified subject/format/label 

Best Answer
Labels:
20 REPLIES 20

‎07-07-2023 19:25

In response to DavideFitbit

‎07-07-2023 19:25

Doesn't help one bit as I'm sure you may realize but the conversation threads in the forum. This is also the 2nd fitbit to go black for me. I'll try tech support and if that doesn't work I'm through with this company.

Best Answer