Fitbit Charge 4 doesn't swipe any more

[VMN12]

My fitbit has stopped swiping so I can't get at timers, exercises etc.  Tried the Charge 3 fixes but that hasn't worked

[SunsetRunner]

Hello @VMN12 

If you long press the side button you see 3 options, you likely enabled SLEEP by mistake, just press that and SCREEN WAKE will enable again. I’m hoping that was the issue.

😃 Let me know if that answered your question and woke your screen up again 

[VMN12]

Hi checked and Screen Wake is active but still not able to swipe

[SunsetRunner]

Hello again @VMN12 

Try changing to a different clock face: https://m.youtube.com/watch?v=kEPrWTmhd8Q

😃 Let me know if this fixes the issue 

[Keillabee]

I was having the same problem. Changing the clock face worked. Thanks!

[SunsetRunner]

That’s fantastic news @Keillabee!! 😃 I’m super happy that worked for you. Enjoy your weekend and as always Happy Stepping! 

[SunsetRunner]

😃 Did changing the clock face work for you as well @VMN12? please keep me posted

[VMN12]

No changed the clock face but still not able to swipe

[eng3]

I've had this issue for years happening every now and then.  The only way I can solve the issue is by connecting it to the charger, holding down the button til the device reboots.  fitbit seems to have no idea how to fix this issue.  Likely an issue with their software.

[VMN12]

Hi thanks for your response eng3.  I have tried this and no luck - even waited until it had fully discharged and tried to reboot it that way but again no luck.  I can swipe up and down but not sideways, really frustrating.  Good luck with your device

[SunsetRunner]

Hello again @VMN12 

Have you tried restarting the Charge 4? Here’s how: https://help.fitbit.com/articles/en_US/Help_article/1186.htm If that fails I’d try contacting Fitbit Customer Service: https://myhelp.fitbit.com/s/support?language=en_US

😉I hopefully the restart will work

[eng3]

Hmm, I guess my issue is different. I can swipe to the screen where it says exercise but can't go further.