Fitbit Charge 4 keeps saying to Download the app

[nufc1892]

My new Charge 4 is setup on my ipad and iphone, but on the Fitbit itself all I get is a scrolling message to "download or update the Fitbit app" I have done this, also re-booted the Charge 4, but nothing changes, still just the scrolling message.

Moderator Edit: Clarified Subject and formatting 

[Julia_G · Accepted solution]

Hi, @nufc1892 , if you are getting the scrolling message on your Charge 4 telling you to download the Fitbit app, that means that your Charge 4 is not yet connected to your phone or iPad.

In order to set it up I would strongly recommend doing the set up with only one of the devices.  So if you set up using your phone, please make sure you (temporarily) turn off the Bluetooth on your iPad (and vice Versa if you want to set up on the iPad, then turn off Bluetooth on your phone).

Once you have Bluetooth turned on on only one device, make sure your Charge 4 is charged (50 % or above is ideal).  Then with your Charge 4 reasonably close to your phone or iPad (whichever you are using to set up) log in to your Fitbit app and go to the set up a device screen (click on the person icon / picture top left to take you to the screen).

Go to + set up a new device and choose Charge 4 from the drop down list and follow the instructions from there.  Hopefully your app will be able to connect with the Charge 4 and complete the set up.

If you continue to have difficulty make sure that all other Bluetooth devices (especially other Fitbits or phones) are out of range, because too many Bluetooth signals can interfere with each other. 

I hope this helps.  Good luck, and let us know how it goes.  Welcome to the forums!

[nufc1892]

Hi Julia, Thank you for your advice. I followed your instructions and evrything went smoothly.

Thanks again for your help.

[LucioFitbit]

Hi there @nufc1892. Welcome to Community Forums. @Julia_G thanks for the support.

I appreciate you shared your experience and I'm glad you are back up and running.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a good one.

[Julia_G]

Hi, @nufc1892 , I am so glad that my instructions worked for you!  I would be grateful if you mark my post as best answer, as that will help others looking for a solution to a similar issue.