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No you didn’t. - it’s a great new update that seems to happen every November- lots of Fitbit charge 4’s just died - but not to worry they will trouble shoot for you, tell you you have a defective device and offer you a 35% discount that can’t be used on the sale.
check the threads - happen to lots of people - mine was not even 2 years old!!!! This is the 3rd time and I will not be purchasing anything from them again
I've not had very good longevity from the Fitbit trackers. Each one that I've owned seems to stop working for one reason or another in about 14 months -- just long enough to no longer be under warranty. In this instance, the plastic piece connected to the body of the tracker -- which allows it to connect to a strap -- sheared off spontaneously (e.g. no trauma). I filed a complaint with Fitbit and yesterday they offered a "35% discount" on a replacement even though I am slightly out of the 12-month warranty period. But the conditions for the discount are laughable: The nearest replacement to Charge 4 is a Charge 5. On the Fitbit site (and everywhere else that the Charge 5 is sold) the sales price for the Charge 5 is $100 (i.e. $50 off of the regular price $150). But on the Fitbit site, when I apply the "Discount Code" for 35% off of the Charge 5, the system reverts the price back to the full $150 price, and then takes off 35% thereby bringing the price down to $100 -- e.g. no actual discount because my $100 "discounted price" is the same price they are offering Charge 5 to everyone -- even people who don't have a discount code. Not only is the 35% Discount worthless on all products with a sales price, Fitbit excludes use of the "Discount Code" on the Inspire 3. So this "Discount Code" seems to be a tricky ploy.
