help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Charge HR Won't connect to phone

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-21-2017 12:47 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎08-21-2017 12:47 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

I bought a Fitbit charge HR, but it won't connect to my phone. It is giving me the code, but when it put it in my phone it keeps saying "connecting". I've tried deleting the app and restarting my phone but it is still not working. 

 

Moderator Edit: Format

Best Answer
Labels:
41 REPLIES 41

‎06-20-2019 19:26

In response to ariel-1313

‎06-20-2019 19:26

I have had the same problem.  I had a back up ChargeHR tracker which used to connect to all my devices and now it doesn't.  I wasn't able to connect it to an iPhone 8, Samsung J7 or a OnePlus phone - tried all three devices.  I used to be able to connect the same tracker to my Samsung J7 so I am guessing that it must be something to do with the FitBit app software.  My backup tracker was barely used (maybe 5 times total) - ridiculous.  I called customer support and the guy said he had a chargeHR (the first one) and he said he wasn't able to connect to his phone either - Samsung Galaxy 7.

Best Answer
0 Votes

‎09-23-2020 05:40

In response to MarreFitbit

‎09-23-2020 05:40

Hi Marre,

I went through all of the steps listed above.

I also tried downloading the windows app - I was able to sync the charge HR with my laptop computer, but it has alerted me that the Charge HR needs an update.  I have not been able to update the Charge HR through either my windows fitbit app on my laptop, or through my fitbit app on my iPhone 8. 

I have not been able to pair, or sync the Charge HR with my iphone 8 - any guidance you can provide would be appreciated. 

Thanks

Best Answer
0 Votes