Fitbit Charge HR is not syncing to phone

[Lozzajacobs]

Hey ive followlled all the steps reinstalled ,turned off..everytime i put the pin in it just spins, ive check whitch phones can connect mine isit on the list but its also not on the list thats cant connect so not sure wat this means can anyone help?

Moderator edit: Updated title for clarity

[FerdinandFitbit]

Hi @Lozzajacobs, welcome to the Fitbit Community Forums! 🙂

I'm sorry to hear that you're having problems getting your Charge HR to sync with your phone. Thanks a lot for all your efforts in trying to get it to work. I'd like to help you out!

I'd like to provide some suggestions in the case you've not tried them.

-Make sure you're using a compatible mobile device. To see the list of compatible devices, you can click here.

-Give your Charge HR a restart.For this, plug the charging cable to any USB port or UL-certified USB wall charger and plug the other end to your Charge HR. Press and hold the button for 10-12 seconds until you see the Fitbit icon and the version number and release the button.

-Make sure you're on the latest version of the Fitbit app and the latest version on the OS of your compatible mobile device.

-If you're still having problems, you can try to remove your tracker from the Bluetooth devices. For this, go to the Bluetooth settings on your phone. On your connected devices, look for your tracker. Tap on it, then choose the option that says "Forget this device". Then, proceed to set up your tracker as a new device.

-For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope that you find this helpful. If you need anything else, I'm here to help!