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Fitbit Charge HR will not pairing to app

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‎01-08-2019 22:32 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

‎01-08-2019 22:32 - last edited on ‎09-06-2020 20:07 by Fitbit Moderator

I am having the same problem as many other users state on a previous thread related to the fitbit device not being able to be added.  A multitude of people have posted about this and it seems that fitbit has been negligent on providing a fix.  Should I shop elsewhere in the future?

 

Moderator Edit: Updated Subject for Clarity

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‎01-09-2019 14:04 - last edited on ‎11-11-2025 05:31 by Fitbit Moderator

‎01-09-2019 14:04 - last edited on ‎11-11-2025 05:31 by Fitbit Moderator

@scottttyb Welcome to the Fitbit forums! Thanks for reporting the situation you are experiencing with your Charge HR not setting up on your account.

In this case, I'd recommend trying all of these set up troubleshooting steps in order to sort this out. Try the steps in the order given for best results.

Hope this helps. Keep me posted! Smiley Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
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