09-11-2019
14:59
- last edited on
09-08-2020
13:04
by
MatthewFitbit
09-11-2019
14:59
- last edited on
09-08-2020
13:04
by
MatthewFitbit
Having not had sleep stages displaying for weeks,yesterday i woke to find not only sleep stages but a sleep score (whatever that means) and an invitation to add Prenium ( at extra cost of course). Today back to basic sleep. Does this mean that to get sleep stages I must now subscribe to Premium?
09-12-2019 01:00
09-12-2019 01:00
No, sleep stages will continue to be part of the free service. Fitbit say:
"All Fitbit users will continue to have access to their time asleep, sleep schedule, sleep quality details, as well as weekly hours slept compared to their sleep schedule. Additionally, all Fitbit users with a device capable of heart-rate tracking will also see their sleep stages and sleep score.
Premium members will see all of the above, and also receive a deeper analysis of how their sleep score is calculated. This deeper analysis includes visibility into sub-scores for time asleep, deep and REM sleep stages, and restoration details, which provides analysis of your sleeping heart rate and time spent tossing and turning."
taken from: https://community.fitbit.com/t5/Fitbit-Premium-Coach/Fitbit-Premium-Guide/m-p/3744853#M3556
09-12-2019 04:14
09-12-2019 04:14
Well,thanks for that,it's just a shame that it doesn't seem to be working like that. Apart from the one day that i was introduced to 'premium' i haven't had sleep stages for weeks. Seems a bit of a coincidence.
09-12-2019 04:20
09-12-2019 04:20
Getting sleep stages instead of the old, basic reports seems to be a challenge for a lot of people. Fitbit say this:
"There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:
For more information about why you see your sleep pattern, tap or click the sleep record that shows your sleep pattern"
from: https://help.fitbit.com/articles/en_US/Help_article/2163/
10-08-2019 05:43
10-08-2019 05:43
I also no longer can see my sleep stages and I did the trial of premium and now I just have scores. Some may like that but I liked seeing the actual sleep stage. This is a zero star change on the app for me. 👎🏻
10-09-2019 06:46
10-09-2019 06:46
Hi Smoonan
I have come to the conclusion that Fitbit is not quite as clever as they like to think. Maybe if I was perfectly still all night when I slept (and I know some people are) I would get proper sleep stages,but unfortunately I tend to toss and turn rather. So I'm going to abandon Fitbit when I can find something better (not an Apple watch by the way.) Good luck to those that remain.