Fitbit Wristband Connector Broke

[MalSlau]

This morning, the plastic nubs that connect my Charge 4 to the wristband broke off.

I bought it from Amazon back in August 2020, so the warranty that I bought with it has more than likely ended.  Should I just buy a new FitBit?  

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @MalSlau. Welcome to Community Forums.

I appreciate you reach out to the Community. I'd recommend you contact Support Team for further assistance.

Have a good one.

[dusksarrow]

I was able to buy a new band at Walmart. Their store brand works great and was reasonably priced. 

[LucioFitbit]

Hi there @dusksarrow. Welcome to Community Forums.

I appreciate the comments and the information shared, I'm sure many users will find it helpful.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Have a good day.

[klontjie]

sadly a new band won’t help if the connectors have broken off the pebble as it’s the connectors that “hold” the band.

I have been through 2x charge 4 with this issue (just received a new Charge 5 as a replacement today)

[ASutt12]

This happened to me on the same exact day!  I am also curious as to what to do.  I hope we find some answers because these should last longer than they have.  Mine is only around a year old!

[ksknull]

Good luck.  There's a HUGE thread on this topic from 2020/2021 that they closed comments on.  This is a very common problem with the Charge 4 design.  My second just broke again this week.

[LucioFitbit]

Hi there @ksknull. Welcome to Community Forums. @ASutt12 and @klontjie, it's good to have you in the Community.

I appreciate you reach out to the Community and share your experiences. I'd recommend you contact Support Team for further assistance.

Have a good one.

[Gloved]

The plastic piece that connects to the strap on my Charge 4 tracker sheared off. I was able to successfully fix it!  Search for "Broken strap connector: Successfully repaired! DIY"

[LucioFitbit]

Hi there @Gloved, it's good to have you in the Community.

Thank you for this information, I'm sure many users will find this very useful. I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Enjoy your day.