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Fitbit app areas in my iPhone aren't responding

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‎10-22-2020 13:10 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

‎10-22-2020 13:10 - last edited on ‎11-12-2020 13:20 by Fitbit Moderator

When i touch on screen of my iPhone to see the history of my exercise, sleep tracking or weight tracking there is no response 

 

 

Moderator Edit: Clarified subject

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‎10-28-2020 05:48 - last edited on ‎01-24-2025 06:48 by Fitbit Moderator

‎10-28-2020 05:48 - last edited on ‎01-24-2025 06:48 by Fitbit Moderator

@IGC21 Welcome to the Fitbit Community! It's great to have you here!

Let me help you with your Fitbit app isn't working as it should. Try logging out from the app, restart your phone and log back in. Also make sure the app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-28-2020 06:06

‎10-28-2020 06:06

Firstly. This should be under the iOS forum. Not Fitbit watch specific. But yes. There have been a lot of odd issues with the app as of late. Recently I need to close the app and reopen to have it sync live with my fitbit. If not the steps and heart rate don’t move. 

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‎10-28-2020 06:13

In response to AlvaroFitbit

‎10-28-2020 06:13

Hi

After a few hours it was fixed without any other involvement
Thanks
Inbal
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