Fitbit app does not register activity minutes as training

[Cleveskold]

Since the app update two weeks ago my app doesn’t register training. I’ve tried to reastart the fitbit but didn’t help...

[AlvaroFitbit]

@Cleveskold It's great to see that you've visited the Fitbit Community! Sorry to hear that your tracker isn't detecting your activities. Could you share what type of activities are you doing and for how long? Do you use any mode on your tracker to detect such activity?

The more information I have the better I will be able to assist you.

I look forward to your reply!

[Cleveskold]

It used to track my walks but doesn’t anymore, after the update of the app. It’s set to recognize all types of training in the app.

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[AutumnRaine]

On Feb 7 my charge 2 hr hourly step tracker will not keep the previous days. It will show the current day but if I try and look at how many hours I was active yesterday, it all says zero's now. Disappointed and dont know how to fix it 

[DoxieChick]

Ever since the update, I'm having the same problem with tracking my walks.  I try to set it as a walk and it registers it as a run.  I've deleted the app twice and reloaded and still having the same problem.  Very annoying, I'm sure it's not counting my steps correctly.  Please fix this.

[Cleveskold]

Excactly my problem too! But mine started a few days earlier. The new update of the app came on February 4

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[dmbell]

Don't bother asking Fitbit for help if your device is over 45 days old.  They just tell you they're working on it and since it's 45 days old they will not replace, repair or assist.  Even when they acknowledge it's their issue.  Good Luck

[Rich_Laue]

@DoxieChick this is a known issue with the Fitbit app, the easiest thing to do is use the Charge 2 to record your walks.

@Cleveskold since there is no exercise that Fitbit recognizes as training could you please answer @AlvaroFitbit's question and let us know what specific exercise is not being recorded?

I assume your using the auto detect feature of the Charge 2 a  not manually starting exercise from the Charge 2 itself.

The Fitbit app does not auto detect an exercise.

[barbara149]

I can't get mine to register active minutes either.  I have 5K steps but only 9 active minutes.  It won't budge no matter what I do.  I've rebooted the device twice already.  I'm probably going to ditch it in favor of a cheaper step counter my company gave me since I need my active minutes counted to get points.

[Rich_Laue]

Are we asking about active minutes or minutes of activity, they are not the same.

Active minutes are minutes where Fitbit has determined the body has burned 3 times it's BMR and may not include all minutes of activity.

Let's pull up the Fitbit hello doc.

What are active minutes?

Learn more about active minutes and how they're calculated

Since calories are a function of the heart rate let's look at the heart rate graph for the day. The lighter colors are not active minutes.

[AutumnRaine]

I am talking about the 250 steps per hr. I have included a screenshot. If
you look at the previous days there are no stats. Once tomorrow comes I can
see today's stats and so on.

[barbara149]

My heart rate graph says 28 mins of cardio and 5+ hours of fat burn.  Does this equate to more than 9 active minutes?

[Rich_Laue]

@AutumnRaine hours with 250 steps  has nothing to do with this thread. 

If your looking at your dashboard in the Fitbit App then only the tiles above the line swipe ch to to previous day's. 

To see the past days with active hours you will need to go to https://www.fitbit.com

I do not know @barbara149 this might be better to ask in the Lifestyle Discussion Forum called Get Moving or Manage Weight or simply ask Fitbit with the days in question.

[Cleveskold]

Before the update of the app I got 4-5 days a week with registered training, usually walks. I did not change my behaviour, but after february 4th I have no training at all registred. Today says 46 active minutes, but no training.

[Rich_Laue]

What is your definition of "registered training" Fitbit does not have any such exercise 

Are you manually starting the walk with the Fitbit app or on the Charge 2. I would call this registering a walk.

If you let Fitbit decide what your doing, this would not be registering a walk but letting Fitbit detect the walk.

[Cleveskold]

Sorry, my app is in Swedish, I guess it is exercise I mean. My heart rate curves look the same in February as they did in January, but nothing is to be found under exercise.

[Rich_Laue]

Ok that explains a lot.

Before you start a walk, do you press anything on the Charge 2 or the Fitbit app?

[Cleveskold]

No I don’t but I didn’t before either

[AlvaroFitbit]

Hello everyone. I see there are many questions in this thread not related to the original one. 

Starting with activities, your tracker detects activities based on the motion on your arm. For example when using the elliptical machine make sure you have the moving bars so your tracker detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your tracker. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself.

Active minutes are detected based on the intensity of the activity. You can read more about them here. 

As @Rich_Laue  mentioned the bug where a walk is saved as a run is being investigated so hopefully the team will have a resolution soon.

If you don't see your tracker's data on your account it could be due to syncing issues. Please check this article to troubleshoot the issue.

Let me know how it goes!

[dmbell]

Just a reminder, Fitbit Customer Service has acknowledge that there is a glitch with the Charge2 that prevents it from registering "Activity".  I have a dozen emails that state the same.  Discussing it with the Moderators isn't going to get you far in this case.  Everyone on this thread understands that the device is supposed to monitor "activity", meaning a brisk walk or hike, bike ride, even a strenuous house cleaning should be recorded as "activity" and always has been (without telling the device that your doing it).  But at least for a year there have been complaints on the blog that this function is not working intermittently (or at all for some) and it is a specific problem to Charge2.  The Fitbit Customer Service team acknowledges this and has very clearly stated that if the device is over 45 days old it's the customer's problem, not theirs.  The product isn't being made anymore and very unlikely that they will support it with a fix.  I've been a Fitbit customer for 5 years but when this device dies (probably in less  than a year based on what I've read) I'll be changing to a new brand.

There are several threads when you look up "activity" issues on the Charge2.  We are not alone in our complaint but we are alone as far as getting support from Fitbit.  Moderators don't fix technical issues.