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Fitbit app heart rate tile not working on iPhone 8

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‎08-14-2020 06:33 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

‎08-14-2020 06:33 - last edited on ‎09-08-2020 09:08 by Fitbit Moderator

The Fitbit app and the charge 2 are losing the live heart rate after a charge 2 reboot and log out and login. This is beyond frustrating. Please FIX IT. I am almost tempted to buy an Apple Watch and call it a day. I just want it to work. Thank you. 

 

Moderator Edit: Clarified subject

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‎08-16-2020 15:17

‎08-16-2020 15:17

Hi @Annschlough, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.  

 

I'll be around if you need anything else.

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‎08-16-2020 16:30

In response to RicardoFitbit

‎08-16-2020 16:30

Hello, please help me resolve this issue. I recently updated my phon  ex to the latest OS and the heart rate function is still not working! 

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