Fitbit app is crashing when tapping the Sleep tile

[DOutland]

LG G4 Phone

Fitbit Charge 3

The watch syncs fine with the phone. About a week ago the phone app started aborting when I clicked on sleep details. This has been working fine for a year. The phone app and watch are both up to date. I also tried the other solutions posted:

- Log out of the App 

- Force close

- Reboot the phone

- Sync watch to App

All of these were done multiple times

The problem persists. Any other suggestions?

Moderator edit: updated subject for clarity

[MarreFitbit]

Hi there @DOutland, welcome to the Community Forums. Thanks for the details provided and for taking the time to troubleshooting this inconvenience with the Fitbit app crashing prior to contacting us.

Currently, the LG G4 is not a supported device with the Fitbit app. This would be a reason of the recent experience with the sleep tile. You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Please keep in mind that when a device is not supported we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. 

I'd recommend syncing your Charge 3 to your Fitbit app, then uninstall the app and reinstall it gain to see if the issue persists. 

I hope this helps you, let me know if you have any questions present.

[DOutland · Accepted solution]

This is not a great answer. Why would the LG G4 not be a supported phone. It is VERY common.

However, I did uninstall the APP and reinstalled it and the problem did go away.

[qt101]

Please See my Post below: for Sleep Tile Crash. My Forum reply didn't show this post after editing my original.
So I re-posted the same thing. 24hrs later, 2 duplicate posts. (MODS can delete this one please)? I dont have an option to delete it, only re-edit 😉

[qt101]

Hi @MarreFitbit  @DOutland & other Fitbit viewers. 

I’ve experienced the exact same issue using my Fitbit App on iOS 13+ versions and this issue has been going on for many months now. So; its not just looking like an unsupported LG issue that @DOutland is experiencing. 
Im using an iPhone 7S plus, iOS 13.3.1 Fitbit Charge2. 

Only when I tap the Sleep Tile area to either start a manual sleep entry or Tap to view Sleep log; does it ‘totally crash the Fitbit App’ - it makes the App slash screen turn white mostly along the top half; then I am forced to Kill the App and restart it; wait for it to sync. Sadly when you go to tap the Sleep tile again; to view your sleep log etc. the same thing will happen yet again 😞

This odd crash/bug is (only happening on the SLEEP Tile) it happens 90+% of the time. Every now and again, it works fine. Hitting the (+) sign on the Sleep tile only to start sleep; can help it not totally crash but that view gives option to start sleep tracking, hitting that Sleep tile to enter the Sleep log area - is a given; your App will crash 🥺 

The knock-on issue that this creates; is far worse, my iphone gets extremely hot; additionally noticed - if I have other iOS App Updates in the App store after the Fitbit App crashed; even if I closed Fitbit App, All of those independent App updates Fail, I can’t update these other iOS Apps in the store updater; you just see a spinning circle icon until the phone gets too hot and have to reboot my iphone - If I don’t touch the Fitbit App Sleeptile. Then my iPhone is good again, no longer hot and I can update my other Apps; with no issues. 

As soon as I touch that Fitbit Sleep tile - this super annoying yoyo issue with the Sleep tile Bug; happens again, crash/hot iphone - like the battery is over heating; Ive learnt with this bug, it’s best to kill app and restart iphone and try not to touch the Sleep tile.

I use my Fitbit App all the time, its open permanently; its the 1st App I open on a reboot.  

This issue is super annoying, I haven’t reported it before; as Ive been hoping each update would fix the bug. 

Even as though this Sleep bug happens; thank god my Charge2 still Syncs my Sleep; just very glitchy and crashy and I cant always view my Sleep log due to this buggy crashing. 

Please know I manually Update my iOS & APP updates; as new updates appear. I’m an experienced troubleshooter - as I work in IT/IT development etc.  There’s no way around this issue; it‘s a Bug that started since iOS 13 version Fitbit updates ago, theres been about 3 or 4updates and this bugs still here. 

I have even deleted/removed the Fitbit App; reboot iphone and reinstalled. This doesn’t appear to help either. It works for a short while and the issue is back again.

Additional info if needed. Fitbit Device: Charge2 with latest Fitbit App updates & Charge2 device firmware, latest iOS update used. 

Noting: The Sleep area on my Fitbit App is manually used everyday; I also feel manually starting a Sleep entry; makes the Sleep log more accurate - than just letting the Charge2 auto recognize when I sleep and wake. 

I rely heavier on the Sleep area of my Fitbit App; it‘s the main reason I purchased my Fitbit. Recording Sleep and using this data with my Doctor. 

Could this Bug please be officially reported? 
Along with; I also have two different Sleep analysis log views appearing in my logs 1old view of say Alta device sleep log look and 1Advanced sleep view of Charge2. I can’t change what happens, the App just gives me what it decides on the day 🤦🏼‍:female_sign:

Ps. My iOS has all crash/bug reports blocked from Auto leaving my iPhone; as a Security measure. So Fitbit wouldn’t have received any logs of these events from my iphone. 

🙏🏻Praying this issue will be fixed soon. 
I should have reported much sooner, never enough time to do so 🥴

Best Wishes

[StephaneT]

Same issue for me 😞