Fitbit app is not providing Sleep Score of my Charge 3

[TheoFit3]

Hi,

I am new to Fitbit and I’ve really enjoyed the Sleep Score function. However, as of yesterday the app is no longer providing a sleep score. The sleep insights are turned on and are displaying the different stages of sleep, but the analysis as well as the score have simply disappeared. 

I have tried logging out and back in, as well as toggling the sleep insights tab. None of this has worked. Can anyone advise me on why this is happening and how to fix it?

Moderator edit: updated subject for clarity

[Michelle2021]

TheoFit3.  I have the same issue.  I got the FitBit versa 2 at Christmas and the sleep score has only shown up 3 times.

[Sleepstageless]

Just wondering if you have managed  resolve your no sleep score issue? I’m still having same issue, have tried everything and customer support have not been able to help at all. Sleepscore  was reason I went for Fitbit over other brands do pretty frustrated 

[Sleepstageless]

Exactly what I’m thinking as I’m looking through forum for answer to same problem. 

[Duglious]

I stopped manually selecting "begin sleep now" in the app and just let it
auto-detect. It works most of the time.

[Cindy8625]

not starting the sleep log at all has been working for me for weeks. Just go to sleep. The device has been automatically sensing and recording sleep. 

[AntonioGo]

I haven’t solved it. I’m getting a score about twice a week, just living
with it. --
Sent from Gmail Mobile

[VICKIFITZ]

I tried that, too 😞

[Sleepstageless]

Just wondering if all of us that are not getting sleep scores are getting a message that device can’t get consistent heart rate while sleeping? And if so do you have a usually low heart rate/blood pressure? I have normally low blood pressure so wondering if this may be why I can’t get a sleep score? 

[cargio]

terrible response. There is no option on the app to swipe left. How do we get our sleep score to work again?

[Sleepstageless]

This isn’t answer, seems lots of users including myself aren’t getting sleep scores and no matter what we do it doesn’t solve the problem.   

[Spyda3k]

Delete the sleep log and then add your sleep hours manually. This worked for me! 

[Patch2305]

That worked for me!

[Patch2305]

Adding my times in manually.