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Fitbit app is showing the message "Sync failed"

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‎02-02-2020 03:03 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-02-2020 03:03 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

My charge 3 is no longer showing the exercise categories that are saved in the app.  Each time I try to sync I get the message ´sync failed’, although it updates other data such as the step count.

 

 

Moderator edit: updated subject for clarity

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‎02-02-2020 03:29 - edited ‎02-02-2020 03:30

‎02-02-2020 03:29 - edited ‎02-02-2020 03:30

@Jullia Have you tried restarting your Charge 3 and your phone?  Also try turning bluetooth off and then back on to see if that clears up the syncing issue.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎02-03-2020 08:05 - edited ‎04-21-2024 08:14

In response to Heather-S

‎02-03-2020 08:05 - edited ‎04-21-2024 08:14

Hi there @Jullia, welcome to the Community Forums. Thanks for the details provided about the syncing difficulties, I'll be glad to help you.

While reading your posts I was wondering if the syncing issue started happening after updating to iOS 13+? If so, please follow the troubleshooting steps provided in the help article: Why won't my Fitbit device sync?

If the steps don't work, let's try the following:

- Open Settings app on phone
- Scroll down, tap Fitbit -> Toggle Location to 'Always'
- Ensure toggles next to Bluetooth and Background App Refresh are turned ON

Thanks for your help @Heather-S. 😉

Maria | Community Moderator, Fitbit


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‎10-14-2020 10:34

In response to MarreFitbit

‎10-14-2020 10:34

I'm having the same problem with my Alta HR and syncing with my Android phone. I've tried most of the standard techniques to get it to sync. As @Jullia I'm getting some syncing happening (steps sync some times), but then get "Sync Failed" part way through and then nothing else syncs.  I'm seeing lots of posts online about this being related to recent Android 11 updates.  This happened about a week or so after my phone updated to Android 11, so its possible, but I'm not certain it is related. 

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