Fitbit app isn’t opening on my on my iPhone

[DUS79]

When I try to open my Fitbit app I just see a white screen and then it crashes . No data upload or sync happening 

[AlWH]

Exactly the same thing happening to me since updating app today

[Moparmod2b]

I am also having this problem and my clock and date on my charge 2 is now off

[Ashleigh_92]

Having the exact same problem, it’s so frustrating. I’ve tried turning Bluetooth off, phone off and back on. Continuously bouncing me out! It worked about an hour and half ago.

[monkeypuzzle]

The same thing is happening to me so I guess it is a FITBIT problem rather than us

[Cattykinsy]

Same is happening for me, I am finding it very frustrating! 

[Fosile]

Same thing here, only I use an Android phone. Since yesterday the app freezes during syncing. I close the app and afterwards it won't open, I only get the white screen. Deleting the app and reinstalling it fixes the problem, but only until the next time I want to sync more data. Deleting and reinstalling every time I'd like to sync my data is a bit impractical, really. *sigh*

[Ashleigh_92]

Does deleting and reinstalling app make you loose your data or will it reload 

[SteveH]

There is an ongoing bug with the iOS app that's causing it to crash on opening. Keep an eye on the following thread where fitbit are posting updates and suggestions:

https://community.fitbit.com/t5/iOS-App/iOS-app-crash-3-6/td-p/3760761

[Fosile]

No, the data is still all there when you reinstall the app. It's stored to
your user account online.