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Fitbit app isn’t syncing with fitnesspal app

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‎06-07-2019 20:03 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

‎06-07-2019 20:03 - last edited on ‎09-08-2020 15:47 by Fitbit Moderator

Fitbit app isn’t syncing with fitnesspal app. Both apps were connected but not now. Steps don’t log on fitnesspal app or food from fitnesspal app don’t log food Fitbit app. 

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4 REPLIES 4

‎06-07-2019 19:45

‎06-07-2019 19:45

Please help iPhone 8 updated now Fitbit app isn’t syncing with fitnesspal 

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‎06-08-2019 00:01

‎06-08-2019 00:01

I have put it on chrge for one week I couldnot attend the watch now I charge it it is either charging nor synchronising what shall I do?

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‎06-08-2019 00:15

In response to Carr1elou

‎06-08-2019 00:15

@Carr1elou  there is an ongoing issue with the link to MyFitnessPal. According to the latest updates from MyFitnessPal they are close to fixing it so we just have to wait a little longer. You can see the latest updates from MyFitnessPal at https://myfitnesspal.desk.com/customer/en/portal/articles/2976520-fitbit-sync-issues

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‎06-08-2019 00:17

In response to Appachen

‎06-08-2019 00:17

@Appachen try restarting the fitbit using this procedure: Help article: How do I restart my tracker?

 

If that doesn't help then it's probably best to contact customer support via: contact.fitbit.com 

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