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Fitbit app not allowing to edit or invite to challenges

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‎08-05-2019 15:39 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

‎08-05-2019 15:39 - last edited on ‎09-08-2020 13:57 by Fitbit Moderator

unable to post camera photos, invite users to challenges, all edit functionality greyed out. Request assistance. Occurring for 7months now. TY

 

 

Moderator edit: updated subject for clarity

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‎08-07-2019 10:24 - last edited on ‎06-24-2025 07:11 by Fitbit Moderator

‎08-07-2019 10:24 - last edited on ‎06-24-2025 07:11 by Fitbit Moderator

@GUIGirl, welcome! Thanks for being part of our Community! Sorry for the delay in my reply.

Let me help you with your Fitbit app not working as it should. Which phone are you using? Is it compatible? Try logging out from the app, restart your phone and log back in. Also make sure that the app itself is up to date (you mentioned the firmware but this is exclusive of the Fitbit device and doesn't interfere with the Fitbit app).

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-07-2019 11:27

In response to AlvaroFitbit

‎08-07-2019 11:27

Thanks for the response. Prior to update, the app was working great. Now
the buttons in Edit function. Are greyed out. I sometimes have to have
someone invite me to a challenge as I cannot initiate the invite.

I use the One Plus flagship phone by Cyanogen.

I understand I can no longer rollback to prior version... Too bad...
Appreciate your help.

Precept: "When given the choice between being right or being kind, choose
kind. Everyone is fighting a hard battle".
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