Fitbit app not collecting data from Charge 2 with a 'turn on Bluetooth' message Since IOS 13 upgrade

[fendermc]

IOS 13.1.3    Iphone 10   fitbit scale IS communicating with the app

Bluetooth is on and shows Charge 2 connected

I then....

  Reset the fitbit                             no change

  Turned Bluetooth off and on       no change

  Turned Iphone off and on           no change

Then I Upgraded latest IOS to 13.1.3 and repeated above steps with the same error message

HELP!

[AlvaroFitbit]

@fendermc Welcome! Thanks for being part of our Community! 

Let me help you with your Charge 2 not syncing with your iPhone and thank you for troubleshooting this issue. You can try the following:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• You can find additional suggestions here.

Let me know how it goes.

[fendermc]

Chat solved.     Iphone; Settings, Fitbit,  set bluetooth to on -

Somehow after the IOS upgrade it was moved to off - Solved but also do all the resets and even though the device is not yet discovered in Bluetooth run the app and it connects and solves the Bluetooth connection.

[fendermc]

Thanks Man - solved through chat - fix is described /responded to in my post   appreciate your time

[AlvaroFitbit]

@fendermc thank you for your update and happy to hear that the issue was resolved by our Support team. Also thank you for letting us know what fixed the issue as this may help other members in the Community.

I'll be around.