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Fitbit app not displaying heart rate

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‎11-14-2023 00:58 - last edited on ‎11-14-2023 08:59 by Fitbit Moderator

‎11-14-2023 00:58 - last edited on ‎11-14-2023 08:59 by Fitbit Moderator

This just started happening and I tried all the steps. HR tracking works on my Charge 5; however, it does not appear in the Fitbit app for iPhone. The icon looks blue and not green like the other icons. I’ve done everything. Anyone know how to fix this? THANKS IN ADVANCE! 

IMG_1404.png

 

Moderator edit: clarified subject.

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4 REPLIES 4

‎11-14-2023 04:49

‎11-14-2023 04:49

@PandaTraveler   This is a bug that is in version 4.03 of the Fitbit app.  Fitbit fixed it with version 4.04.  I updated my app by going to the App Store on my phone and didn't wait for the automatic update.  The battery percentage is back on the Today screen!  It's next to your devices icon in the upper left.

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎11-14-2023 05:41

In response to LZeeW

‎11-14-2023 05:41

@LZeeW - Thanks for the tip, this worked for me as well.  VERY happy to have the battery percentage back as well.  

ChrisV141

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‎11-14-2023 07:48

In response to LZeeW

‎11-14-2023 07:48

Thank you so much! It worked! 

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‎11-14-2023 08:57 - edited ‎11-14-2023 09:06

In response to PandaTraveler

‎11-14-2023 08:57 - edited ‎11-14-2023 09:06

It's good to see you participating in the community @PandaTraveler @ChrisV141 

Thank you for sharing the inquiry regarding heart rate.

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.

Thanks @LZeeW for this helpful information.

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