Fitbit app not showing Active Minutes after update.

[1Cheekygirl]

I updated to 3.1 yesterday & now my active minutes I have earned during the day disappear when I sync to the app. Only happens since the update

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @1Cheekygirl thanks for bringing this to my attention, it's a pleasure to assist you with your active minutes concern. By the way, welcome to the Community Forums!

Seems odd that after the Fitbit app update you experienced this situation, this is certainly not a common situation. To better assist you with this, can you please let me know if your active minutes are being track on your Charge 2 but at the moment you perform a syncing process, such information is not being properly synced? Your steps, floors and distance are being synchronized, meaning that this is only affecting active minutes? Which mobile device are you using? In the meantime I receive your answers, I recommend you to restart your Fitbit device and follow the next steps for the Fitbit app:

1. Force quit the Fitbit app
2. Uninstall the app
3. Make sure that your mobile device platform is up to date
4. Reboot your mobile device
5. Reinstall the Fitbit app
6. Sync your Charge 2

Let me know if you have any additional questions, I'll be around if you need anything else too.

[1Cheekygirl]

I have tried to remove & reinstalling the app & I have force reboot too. It
is still The same as I sync to the app I loose all active minutes. As well
as this I loose a large percentage of my calories burned. I also have a
problem that my steps will not sync to my fitness pal. Any other advice
would be appreciated

Sue

[RicardoFitbit]

Thanks for your reply and update @1Cheekygirl, I'm happy to continue assisting you with this uncommon situation. My apologies for the delay in responding your post.

Thank you for taking in consideration the troubleshooting steps that were shared in my previous post, your effort and patience troubleshooting this situation is appreciated. Seems odd that even after trying such steps you're still experiencing difficulties with the Active Minutes tile and the total of calories burned. Can you please let me know which mobile device you're currently using to sync your Charge 2? Also, can you please check your account in our Fitbit.com dashboard so I can determine if this is affecting only your app or the account as itself? 

Regarding the syncing situation with MyFitnessPal, I recommend you to see this post that was shared by MyFitnessPal in their website. Please take in consideration all the information and steps that are specified there. 

Keep me posted, I'll be around if you need anything else.