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Fitbit app's sleep tracker crashing/freezing

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‎03-23-2021 04:40 - last edited on ‎03-23-2021 12:25 by Fitbit Moderator

‎03-23-2021 04:40 - last edited on ‎03-23-2021 12:25 by Fitbit Moderator

I am having issues with my charge 3 and sleep tracking in the app. It has synced and says I have slept for 7 hours but when I try to click in on that data the whole app freezes and I have to force it to close or else I cannot access anything. Been having issues with sleep tracking tracking too late and too early too. Is there a reported bug? Thank you 

 

 

Moderator Edit: Clarified subject

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‎03-23-2021 12:28

‎03-23-2021 12:28

@rosiemct83 Thanks for joining us! 

 

Sorry to hear about this. This is a known issue that it currently being investigated by our team. For any updates please check this thread.

 

Thank you for your patience and understanding.

Alvaro | Community Moderator

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