Fitbit app stays on the foreground on Galaxy S20

[Willy_boy]

The app for charge3 stays on tge foreground . I cannot swipe it to the backgrpund anymore. 

I have reset everuthing and restart bluetooth and location. What can i do..

I dont want to reinstall the app. The I would probably lose my history. Or can that be saved?

Moderator Edit: Clarified subject

[AlvaroFitbit]

@Willy_boy I hope you are doing fine.

Let me help you with this and thank you for troubleshooting this issue. You won't loose your data if you uninstall the app as the data is save on the Fitbit servers. Please try uninstalling the app and reinstalling it to see if this solves the issue.

Let me know how it goes.

[Willy_boy]

Hi ,

I reinstalled the fitbitt app. At first it seemed to work and I saw the sleeping acivity. But the other remained giving the sandbox wait. After a log while waiting I tried again starting the app. But now it is completely stuck. I only have a white screen with te text fitbit on it.

pleasse help.

[AlvaroFitbit]

@Willy_boy thank you for the update. 

Which OS version is you phone running? Is your phone up to date? Does your phone has enough internal space (I guess it does but I wanted to make sure)? Also a new version of the app is being released so make sure you update it. Finally make sure that the app has all the permissions granted by going to Settings > apps > Fitbit > permissions.

I look forward to your reply.

[Willy_boy]

Hi,

My phone is a Galaxy S20 with all the latest updates. Since I had deleted the fitbitt app and downloaded it again, I must have had the latest version.
This morning stil the same whitescreen with the fitbit app. Even after several new reboots of phone and charge3 . So I decided to try reinstalling once more. So I deleted the fitbit app again. But Now I had the idea to reboot the phone first after de deletion , to make sure that all caches and heapspace and whatever there can be left in the caverns of the software system were eliminated.
Only after that I downloaded the fitbit app again from the Google store. After reinstalling I answered all the questions and the I just waited for an hour to let all downloading take place.
And now tadaladelaaa, it works again like a charm and all old data is there again.

[AlvaroFitbit]

@Willy_boy really happy to hear that you were able to solve the issue. Also thank you for adding that you restarted your phone and this was key to fix it as this may help other members in the same situation.

Happy stepping and stay safe.

[Willy_boy]

Well perhaps it was my experience as a retired IT engineer. Once I remebered a system that would not reset and initialize after one reboot. But the second reboot did help. Must have been Windows OS. So there was a saying in computerland: "After a reboot, all is good." Now that has to be changed in: "After two reboot, all is good." 🙂