help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app won't show my distance accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2023 07:16 - last edited on ‎10-13-2023 07:48 by Fitbit Moderator

‎10-12-2023 07:16 - last edited on ‎10-13-2023 07:48 by Fitbit Moderator

IMG_0131.png

 

IMG_0130.png

 can anyone explain to me why today my dashboard says I have completed 3.86 miles but when I look in the actual distance tab it says I've only completed 2.85? This keeps happening 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-13-2023 10:10

‎10-13-2023 10:10

It's good to see you for participating in the community @BeverlyAShaw.

Thank you for sharing the details and the screenshots about this difficulty.

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Please, keep in contact with them.

Best Answer
0 Votes

‎10-13-2023 14:42

In response to ManuFitbit

‎10-13-2023 14:42

I don't really think he understood my problem, so that's why I've posted in this forum as he didn't really answer my question as to why I have two different results for the same day
Sent from my iPhone
Best Answer
0 Votes

‎10-14-2023 09:12

In response to BeverlyAShaw

‎10-14-2023 09:12

Welcome back @BeverlyAShaw.

Thank you for responding.

If you are still having this difficulty, I'd invite you contact them one more time, since they already have your information recorded. 

Best Answer
0 Votes