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Fitbit charge 2 band (large)

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‎01-30-2019 18:15 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-30-2019 18:15 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My son has had his fitbit charge 2 for around 13 months, and a piece on the band has broken. We no longer have the receipt (proof of purchase) and the store we bought it from does not do warranty's. We need help finding a new band in southern tasmania?!? We have tried Rebel and JB HiFi.

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‎01-31-2019 10:29

In response to Odyssey13

‎01-31-2019 10:29

@Langara Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your damaged Charge 2 band. Not sure which retailers you can have near you but you can check maybe Australia's autorized retailers here. Also check Amazon but just be area that third party items aren't covered by Fitbit's warranty. Finally I let our Support team know so they can see if they have options for you.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

View best answer in original post

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2 REPLIES 2

‎01-30-2019 20:06

‎01-30-2019 20:06

Hello and welcome to the forums @Langara

 

Any chance you can post a picture of the band for them to see?

 

A moderator has been notified about your situation and should be replying soon. A Moderator will have Fitbit at the end of their user name on the forums.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎01-31-2019 10:29

In response to Odyssey13

‎01-31-2019 10:29

@Langara Welcome to the Fitbit Community! It's great to have you here! Sorry to hear about your damaged Charge 2 band. Not sure which retailers you can have near you but you can check maybe Australia's autorized retailers here. Also check Amazon but just be area that third party items aren't covered by Fitbit's warranty. Finally I let our Support team know so they can see if they have options for you.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer