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Fitbit charge 2 not recording daily heart rate

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‎12-27-2019 06:21 - last edited on ‎09-08-2020 11:28 by

‎12-27-2019 06:21 - last edited on ‎09-08-2020 11:28 by

Can someone please advise.....daily heart rate record has stopped

Have restarted fitbit 3 times, impaired then paired, recharged to the device and fomally reinstalled app......but nothing works

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‎12-29-2019 08:29

‎12-29-2019 08:29

@KG500 It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

 

Let me help you with your heart rate recording and thank you for troubleshooting this issue. I suggest you clean the back of your device with cotton and rubbing alcohol and restart it. Turn the heart rate off, save and sync then turn it on save and sync again. Also check these tips to improve the heart rate reading on your device.  

 

Let me know how it goes.

Alvaro | Community Moderator

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