Fitbit charge 2 not recording sleep

[Michmaynard]

My charge 2 has not recorded my sleep at all the past two nights. Please can this be looked into

[HeydyF · Accepted solution]

Hey @Michmaynard, it is cool to see new members around!  Is it your sleep that has not been recorded or your sleep stages? Or both? Have you tried to change the sleep sensitivity settings on your Fitbit account? If you haven't, please give it a try. In the meantime, also try to restart your Charge 2, use it for a few nights and let me know how it goes. 😉 

Have a nice day! 

[Michmaynard]

Many thanks this worked😊

[Munc]

My fit bit is not recording sleep, or patterns. It also is not recoding my hourly exercise but counting my overall steps. How

do i reset my fit bit?

[kmagill]

And it's uber cool to have so many friendly bots to reply to queries. 

[Slrd75]

My fitbit charge 2 hasn't been recording my sleep or recording righ for several days help i tryed to reset didn't work 

[Lcjg]

I’m having this problem too, it’s been 3 nights. 

[Slrd75]

Need to reset watch . I forget how to turn off. It has to do with the
button on watch i also had to have tec support reset and send another
signal. Wasn't hard
--
👧💥💥🏃🏃💃💃💭💭:light_bulb::light_bulb::watch:️:chequered_flag:

[Lcjg]

Thanks, I’ll give it a go

[dragonspeak]

I reset my Fitbit Charge2 again. I have done this about 3-4 times this month. It seems highly inconvenient to have to start and restart the device over and over. 

I had to do that when my Mindfulness app was not working. Then I realized that my heart rate was not recording. I gave it a couple of days. Now my night's sleep has not recorded the heart rate. Last night lists 8 hours of sleep time (bedtime and wake up) but the simplified chart claims I was awake the entire time--all pink. 

The last reset I just did before posting this is still not showing heart rate at all. It's been five minutes since I put it back on my wrist (yes, I have original bands. No, I haven't changed locations on my arm since it last worked.)

I think I am going to look into alternative bands. It has been nothing but issues this year.