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Fitbit charge 2 not working

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‎10-29-2019 21:00 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

‎10-29-2019 21:00 - last edited on ‎09-08-2020 11:53 by Fitbit Moderator

Charge 2 screen went black. The green lights on still. I tried charging, restarting but no luck. It vibrates and shows working on app. Any ideas???

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‎10-30-2019 09:13 - last edited on ‎05-17-2025 13:41 by Fitbit Moderator

‎10-30-2019 09:13 - last edited on ‎05-17-2025 13:41 by Fitbit Moderator

@Jaxon111815 Welcome! Thanks for being part of our Community! 

Let me help you with your unresponsive Charge 2 and thank you for troubleshooting this issue. I have created a ticket so our Support team can further assist you.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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