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Fitbit charge 2 screen blank, not responding, green lights flashing

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‎09-28-2019 10:57 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

‎09-28-2019 10:57 - last edited on ‎09-08-2020 12:16 by Fitbit Moderator

Battery was at 20% last night so I put it to charge on my PC.

 

This morning I unplugged it and put it on before I left the house, but while out I went to check the time but the screen was black. I tapped it to wake it up but nothing, pressed the button but nothing, held the button but nothing.

 

Back at home I plugged it back into my computer there was no vibration, pressed the button and no response, held the button and no response.

 

So I left it charging while I went back out, I was gone maybe 3 hours. Tried all the above again with the same result. Cleaned it and tried again and got the same. Tried it in a plug in the wall too, no joy.

The green lights on the back are flashing/blinking together, and my phone says it was synced this morning at 8:37am and the battery is full but I can't sync it to the phone when I try it now.

 

I can't think of anything else to do, any ideas?

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‎09-29-2019 02:55

‎09-29-2019 02:55

Nevermind. Contacted customer support on livechat and was offered the 25% discount code. Guess I'll have to buy a new one.

 

Shame there is no fix for something like this even outside of warranty, very convenient, it appears it's happened to a lot of people quite recently from looking at the message board.

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