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Fitbit charge 3 black screen, no green light.

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‎02-07-2020 22:08 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

‎02-07-2020 22:08 - last edited on ‎09-22-2020 15:03 by Fitbit Moderator

my fitbit was working fine earlier in the day, i was at a waterpark with my watch on, then it started vibrating a lot on my wrist so i took it off. when i went to put it back on the screen was black and wouldn’t come back on. i have tried the following resets....

1. changing clock faces 

2. plugging it and and resetting it with the 8 & 15 second resets 

 

helpppppppp: i love my fitbit 😭

 

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3 REPLIES 3

‎02-07-2020 22:10

‎02-07-2020 22:10

side note: the green light on the back is super faded almost not even on. it will vibrate when you push the button on the side, but doesn’t vibrate when you plug into the charger. 

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‎02-07-2020 23:06

‎02-07-2020 23:06

How funny, this has happened to mine too at 4am this morning. I’ve tried charging it nothing, it won’t sync on the app either. 

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‎02-08-2020 00:23

‎02-08-2020 00:23

So I’ve just got in touch with support. They are replacing my Fitbit free of charge due to this issue 

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