Fitbit charge 3 is dead and unresponsive

[EliseMile]

This morning it worked fine until it constantly started to vibrate and flash back and forth from the watch face to the notification screen. I tried to change the watch face but the issue continued. It would not respond to any type of reset (from going to “settings” or holding down the button while charging.)  It’s completely dead now. Nothing happens when it’s being charged, the app is “looking” for it, it’s just blank and unresponsive. I haven’t even had the thing for a whole year yet. 

[SunsetRunner · Accepted solution]

Contact Customer Support.

[children112]

Mine did the same thing today. Buzzed and then showed a blank display! Hoping charging will help. App updated info but nothing on screen. Just got mine for Christmas.

[Bellaisalibra]

Per customer support - go to last page and make sure your charge 3 has latest update first.   I updated. But the exact same thing keeps happening. Buzzing, switching from screen wake/notification to main screen.  PLUS battery amount does not match phone app, sync amount and watch battery.  Different on each.  I’m beyond frustrated 

[Blinktwiceagn]

Same issue I’ve tried everything and can’t get it to come back to life! Help!

[Bellaisalibra]

How crazy ironic that the same issue is happening to many of us and growing!  FitBit support HELP!  

[Liberty20]

Mine is doing the same thing! Display came back on, but now it has lines through it!

[Blinktwiceagn]

That happened to me yesterday then today screen totally dead!

[EliseMile]

Update:

The smiley face came on and I tried to troubleshoot that particular problem. Again, nothing. Could not get it to reset from plugging into the charger. The app can’t even find the darn thing. I will be contacting customer service. 

[Blinktwiceagn]

I had to do the same thing and customer service was helpful. Ultimately, I had to purchase a new Fitbit.

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[Bellaisalibra]

Yes
Same here.
Smiley face
Straight line
Won’t hold charge.

Only had it for one year 😕

Why affecting so many with exact same issues??

Kind regards

[Blinktwiceagn]

I would like to know that as well because they’re re not cheap to replace sadly!

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[SkullBurner]

I would attempt a factory reset if the option is available and your Fitbit comes on.

[Blinktwiceagn]

Thank you, I tried everything but with the side button being unresponsive and the screen completely black there was nothing to be done unfortunately.

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[EliseMile]

Final update:

contacted customer service and thankfully my device was still under warranty. Getting a replacement. 

best of luck to everyone else with the same issue