Fitbit charge 3, limited warranty and customer service

[cristine_gee]

Had a charge 3 less than a year. contacted support the first time when the glass display scratched from a fall. it was a surface scratch, did not damage the watch AT ALL. I just wanted to see if they do glass repair/replacement and they don’t do tried to get it replaced but said it isn’t covered by warranty. I left it at that and I understood. It worked fine, I had no issues, didn’t need to spend money even with the discount code they gave because it still worked, it was just unsightly to see it scratched. Months later, the display turns black and does notturn on out of the blue. Contacted customer support and got the run around. At first they said it was already replaced. I did not replace it. They gave me a discount code that I never used but I guessed that’s considered a replacement under the limited warranty.  Then,  there’s no way to know that the damage wasn’t cause from the first time so they cannot replace it. But the watch was fine after the initial surface glass damage for months! then it just turns black so rather than say it’s the product, the logical explanation was that it was caused from whatever happened months ago. Again, the watch worked just fine after I scratched the glass surface. It is less than a year old. I am not the only one whose Fitbit would stop working after just a year or two and I am not happy with their customer service as well as their product. I paid full price for my watch and it was less than a year. Their form of warranty replacement is a discount code. Never buying a Fitbit product again. I am beyond disappointed, I loved it when it worked. 

[Bieha]

Dear All, Make no mistake about it. I love my fitbit C3 and I would get another one. First bought my C3 in Sept 2018 work beautifully till April 2019. Sync issues. Spent countless hours unpairing the tracker from the app, uninstalling the app, unpairing the tracker from Bluetooth, rebooting the phone, then starting from scratch, disconnecting all device linked to my phone via bluetooth, pairing attempts with other devices, soft rebooting, hard rebooting, to no avail. So a replacement was sent. No merry-go-round needed for the device to sync and it worked delightfully till Oct 2019 at which time it stopped syncing with my phone. New round of cosy time with fit support service going around the aforementioned troubleshooting exercises to no avail, with a twist this time. We are now in November 2019, I've graduated to the level of those who get the following notice: "In line with this, please be advised that our team are already aware of this issue and are at hard work to identify an appropriate resolution as soonest as possible. We appreciate your patience and kind understanding regarding this matter. Let us know if you have any additional questions. No ETA was provided. So I've waited a week (mind you this is a daily exercise and activity monitoring device, we set daily goal to achieve, yes sure, no hurry from Fitbit support, one email reply every 24h), then contacted support I got the long reply, no fix offered, with a magic sentence: "We understand where you're coming from as you only want to maximize the feature but our team wants to ensure that the said fix will be rid the bug permanently and the additional improvements will be working and behaving as it should. Further tests are needed to acquire a reliable and solid resolution. Please bear with us on this matter. For the meantime, we do not believe a replacement will address this issue. Again, your tireless efforts and understanding on the matter at hand is much appreciated. So At this point (Nov 12, 2019) I've given up, what else could I do, not fix no replacement. In December I bought a new phone, and miracle, my C3 syncs but the all day sync feature, worked haphazardly. So so syncing performance till January 8th 2020. My C3 fell out of love with my new phone and could not be revived. Third round of talk with support, this time you are eligible for a replacement, but I can’t actually get one, because, wait for wait for it, my warranty has lapsed… I’ve asked when in lapse when in Oct 2019 or Jan 2020? Anyway, as a proper masochist, I’ll purchase a new Fitbit charge 3, first sign of syncing trouble I’ll buy another one (third or fourth) and see if the new syncs, if it does, support you are out of solution. See you again in June-July 2020 ?

[momen1]

never use again rubish customer  service charge 3 stop after five months now then replace or repair they say cant you because  you purchase from eBay  our policy you purchase retail  shop rubish 

I did two item both fuelty after 6 .7 months not last you 

When come help never help you