Fitbit charge 3 not syncing or holding correct time

[MonicaEvon]

My Charge 3 suddenly stopped syncing with my iPhone And is losing time. I followed all troubleshooting suggestions: restarted the Fitbit, turned off Bluetooth, logged out of app and force quit app, turned off phone and restarted after 5 minutes. Bluetooth is not discovering the Fitbit. It is only a year old. Please help!

[Lillipoo]

They’re sending me a new one!

Sent from Lili's iPhone

[MonicaEvon]

Thank you!

[MonicaEvon]

Good for you! I just called and was told I have to wait indefinitely while they fix an issue with the software 😡
They have me no useful information - could take a month, 6 months, a year ...
Very frustrating. I won’t recommend this product / that’s for sure

[HaraldJ]

same problem, doesn't sync but I don't have the time issue. This started today on an Android phone.

Followed all the troubleshooting procedures but nothing helps.

[QueenJean13]

Do you have the Charge 3? I just got off the phone with support and they
are also sending me a replacement.

[QueenJean13]

Call them I* just got off the phone with them and they are sending me a
replacement.*

[MonicaEvon]

They had me make sure phone and app were updated. Then had to uninstall the app and reinstall. The time issue didn’t start right away. Then it stopped holding its charge and now it’s not charging and no screen 🤨

[MonicaEvon]

I do have the charge 3. Had it just over a year - how long have you had yours?

[MonicaEvon]

When did you get your charge 3?

[QueenJean13]

Since January 2020

[QueenJean13]

Call them 877-623-4997

[belizejude]

I have the same problem.

Stopped syncing a few days ago and now clock is 3 hrs behind.

Bought Dec 2019 so guess it is still under warranty?

Also can't see my Sleep Stats 

O sign up for Premium.

[MonicaEvon]

Warranty is only for a year so you’re fine.
I just called again and received only a 25% discount offer. I asked to speak to a supervisor who insisted that was all they could do. I continued to express my disappointment and frustration (the warranty was up about 2 months ago) and that I would not recommend this device to anyone. After about 20 minutes of this the supervisor said she would check on other offers and came back with a free replacement with no warranty. I gladly accepted and hope this one lasts longer!

[QueenJean13]

Give them a call 877-623-4997

[HaraldJ]

Update: After going through all the suggested troubleshooting steps, I finally got it working again. I removed my Charge 3 from my account and then re added it. However, initially I tried it on my android phone where it recognized the device, but didn't connect. Then I tried it on my iPad and it worked. After I went back to my phone I was able to connect there at well. 

[MonicaEvon]

Good for you - they never suggested that I remove it from my account and reinstall it. Doesn’t matter now because it’s not charging or working at all.

[Jilly18]

Sorry yes it is a charge 3. Also spotted lines appearing on the display. Sent from my Samsung Galaxy smartphone.

[Jilly18]

I've only had it 7 months..Sent from my Samsung Galaxy smartphone.

[MonicaEvon]

Call and ask to A supervisor 877-623-4997
Mine was a few months out of warranty and they offered a 25% discount on a new one. I kept saying how it was very unfair to have to purchase a new one so soon and I was very disappointed in the product. Took about 20minutes but they finally agreed to send a new one. Be persistent!

[LaineyC24]

Thank you l think l will try that.