Fitbit charge 3 not syncing or holding correct time

[MonicaEvon]

My Charge 3 suddenly stopped syncing with my iPhone And is losing time. I followed all troubleshooting suggestions: restarted the Fitbit, turned off Bluetooth, logged out of app and force quit app, turned off phone and restarted after 5 minutes. Bluetooth is not discovering the Fitbit. It is only a year old. Please help!

[HaraldJ]

Android is not the problem, because I have the sync issue on both, Android and iOS. In addition, time on my fitbit device is running behind, which would be totally independent from any phone OS.

[BJ50]

Mine seems to be dead!!! I have had nothing but problems for a year.

[BJ50]

Yes, same here!

[MonicaEvon]

Mine is too after several days of problems. Call, speak to a supervisor and gently 😊 insist that they take care of it for you - and that doesn’t mean a measly 25% discount on a new one. You shouldn’t have to pay to replace a defective product!

[QueenJean13]

Call Fitbit support 877-623-4997. They walked me through a few things and mine still wouldn't sync. They are sending me a replacement.

[mdh1946]

I called the customer support number and the technician and I worked through it. It's working now. I would NEVER have been able to it without help.

[belizejude]

What was your problem/issue?

[belizejude]

What was the problem your were experiencing and how did he solve it?

[MonicaEvon]

Not syncing, not keeping time, not holding charge, not charging, not working at all - in that order within 3fays

[QueenJean13]

It stopped syncing and the time was way off. He walked me thru a few
different ways to try to sync to phone.none worked. I just got my
replacement Fitbit from FedEx.

[mdh1946]

I couldn't get my phone synced to my device. I called tech support and got
it resolved. It was a rather complicated procedure.

[HaraldJ]

Ok, apparently that syncing/time issue can't be resolved with troubleshooting procedures. Fitbit is going to send me a replacement (the 2. in less than 1 year).
Their customer service is excellent. Never giving any trouble, however, I think it would be in their own benefit to get their act together with those technical issues.

[mdh1946]

Sounds like you are having a lot of trouble. Hope that mine continues to
work.

[LaineyC24]

Fitbit loosing time, not syncing, several attempts to make it work and nothing.

[Zillni]

Thank you, I will call them.  My Fibit stopped synching to my phone yesterday.   I rebooted both and bluetooth but it didn't  work.  This is extremely  frustrating. 

[belizejude]

I had not seen it before but the FitBit Support accessible from your
account had a thread that addresses a lot of the concerns mentioned in this
group.
There is mention of a phased update rollout that was initiated last week.
Check it out.

[belizejude]

Android app version 3.26.1

7/30/20

[belizejude]

Ok. Contacted Fitbit for the 4th time detailing my recurrent issue which grew to include multiple other issues.

Technician consulted with supervisor and I was given option of:

(a)50% off a different device or

(b) replacement of my Charge 3.

Chose option (b) and it was shipped today to a US address as they don't ship to Belize 🙄

The saga continues....

[Pie33]

Mine is only 3 weeks old, worked perfect now, wrong time, lost sleep heart not happy 

[belizejude]

That is exactly what happened to mine.
I am concerned now that even with a new device the problem won't go away.
Call FitBit and see what they say.