Fitbit charge 3 not turning on just vibrating when pressing button

[Joannelp]

Hi

Been having problems with my charge 3 not syncing with my phone for a couple of months contacted support was told what to do couldn't do.it the time as was on my phone didn't have another device to use it did sync that day but not since today it wont turn on it just vibrates when  button is pressed nothing comes on screen either while it's in the charger or not

[AlvaroFitbit]

@Joannelp Welcome to the Fitbit Community! It's great to have you here!

Let me help you with this and thank you for previously reaching out to Support. For the screen issue I suggest you restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Hope this helps.

[Joannelp]

Done all that it just vibrates for a few seconds and nothing else happens

[srini-10037]

This affects me too. The device just keeps vibrating till I keep holding the button.

[Joannelp]

That's exactly what mine does

[Pfitzy]

Mine keeps doing the same. When it restarts it has the Fitbit logo and 100. Can seem to get it out of this loop. Maybe throw the almost new device away and get another brand!!!

[Joannelp]

Mines not even restarting, ye maybe a new on is the only way to go which is a shame I loved mine

Hi tried that it just vibrates and doesnt restart

Moderator Edit: Merged posts

[WilsonFitbit]

Hello everyone. @srini-10037, @Pfitzy, welcome to the community forums! Thank you all for following the troubleshooting steps! 

If the inconvenience has persisted, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

@Joannelp, our Support Team confirmed that you contacted them but they said it was for a different situation. I'd recommend contacting them one more time by clicking on the link above and explain the experience you're having with your Fitbit device, this way they can further assist. 

Have a great day! 

[Pfitzy]

This was unable to be resolved by the support team, so Fitbit are providing a new replacement device. Thank you Fitbit. Much appreciated.

[Joannelp]

I was just offered 35% discount off a new device

[WilsonFitbit]

@Pfitzy, It was a pleasure! Hope to see you back on track! 

@Joannelp, thank you for the information! It is possible that your Charge 3 was no longer within the warranty period. If you have inquiries about our warranty policy, I recommend checking this link: https://www.fitbit.com/global/us/legal/returns-and-warranty. 

See you around. 

[Nutmeg2063]

Sometimes I have to go through this process 8-10 times before it will actually restart. It's very annoying and makes my fingers hurt but I do eventually get it to restart. Also, make sure when you are doing this that the contacts on the back of the watch don't have a film of yuck on them.