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Fitbit charge 4 - charges but won't turn on

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‎02-08-2022 22:00 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

‎02-08-2022 22:00 - last edited on ‎12-14-2022 15:43 by Fitbit Moderator

HI everyone

 

I recently bought a Charge 4 for my son.  It was new in a box from an eBay seller.  It charges to 100%, but when I take it off the charger it won't work.  It has connected to my son's app, but nothing displays on the device screen.  Please help.

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‎02-09-2022 07:37

‎02-09-2022 07:37


Hi, This is the number for the Fitbit Support 877-623-4997, or go to help on the top of the page and then scroll to the bottom of the page to Find Support for other options on contacting them.  
When you made the purchased from EBay did it offer you the option to add on the Square Trade Protection Plan?

If you purchased that plan you can submit a claim to them if all else fails. The same thing happened to me a few years ago, so now I always ask the seller to add on the protection plan.

Good Luck!

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