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Fitbit dashboard not displaying accurate information

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‎10-10-2019 22:07 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

‎10-10-2019 22:07 - last edited on ‎09-08-2020 12:06 by Fitbit Moderator

Hi, my fitbit dashboard is displaying incorrect data. For eg. I ran for 35 minutes yesterday, starting at 6:53am, but the data displayed is that I ran for 26 minutes, recorded from 7:04am. Similarly, the previous day I walked 5053 steps, but there is no record of this on the dashboard. The app on my phone displays correctly, so it seems that there is an inaccurate communication between app and dashboard. Please help?

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‎10-13-2019 07:24 - last edited on ‎11-04-2025 06:58 by Fitbit Moderator

‎10-13-2019 07:24 - last edited on ‎11-04-2025 06:58 by Fitbit Moderator

@SunsetRunner It's great to see that you've visited the Fitbit Community! Sorry for the delay in my reply.

Let me help you with your missing information. When you say Dashboard do you mean the website? If this is correct try using a different web browser like Firefox or Chrome. Also clear its cache and cookies. Finally please share screenshots of what you are seeing on the website.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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