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Fitbit devices stopped working after getting wet

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‎08-01-2023 05:33 - last edited on ‎08-02-2023 10:39 by Fitbit Moderator

‎08-01-2023 05:33 - last edited on ‎08-02-2023 10:39 by Fitbit Moderator

I have two Charge 4, never had any problems with them. For the first time my wife and I decided to use them at the pool. We called Fitbit to confirm and they assured us that they would indeed be water resistant. The box claims that is is also water resistant. Both will not function now. We have tried everything possibe to restart them with no results. Fitbit should stop advertising these devices as water resistant. 

Moderator Edit: Clarified subject

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‎08-04-2023 14:04

‎08-04-2023 14:04

Water resistance is not waterproof. 

No deep swims, no diving, no hot tub or Jacuzzi with water jets, etc

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