Fitbit exercises all changed to Pilates? how do I change back?

[muzzles30]

Hi there, does anyone know how you manage to reset your charge 3? my exercises have all of a sudden changed all to Pilates except for Run.......does anyone know how to fix it? as Ive lost 'bike' 'treadmill' and 'weights' etc.....

Any help would be greatly appreciated....!

[Heather-S · Accepted solution]

@muzzles30 To restart your Charge 3, put it on the charger and hold in the left side of the Charge 3 for at least 8 seconds.

Also, make sure you go into your Fitbit app and make sure your Exercise Shortcuts are set up correctly.  To do this, click on the icon of your Charge 3, click on "Exercise Shortcuts", and make sure you delete or add the exercises you want.  

Hope this helps!

[muzzles30]

thank you! yes I managed to reset it and the exercises all came back which is great, thank you so much for getting back to me ! Really appreciated...!

[FitFish46]

This happened to me yesterday too! I noticed right as I was about to start a 6 mile hike. I wonder if there was some update that caused our problem!

[LizzyFitbit]

Hi @muzzles30 and @Heather-S, it's nice to see you here. @FitFish46, welcome to the Community.

@muzzles30, I'm glad that everything is now working and thanks for restarting your device. Hope you can crush your steps!

@FitFish46, thanks for letting me know that the same happened on your Charge 3. I'd recommend to check the great suggestions that @Heather-S shared above to get your exercise shortcuts showing correctly. If anything happens, let me know.

Keep me posted! 

[slktjs]

I've tried the resetting for at least 8 seconds and it still shows pilates and not weight lifting- any additional suggestions?

Thanks,

[LizzyFitbit]

Hi @slktjs. Welcome to the Community. I'm sorry for my delayed response.

Thanks for taking the time to troubleshoot your tracker prior posting to get your exercise shortcuts displayed correctly on your tracker. To work on this together, I'd recommend to perform a long restart by doing the following:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

Once that is done, remove and add your exercises shortcuts one more time and sync to save the changes. Make sure the Fitbit app is updated to the latest version.

I'll be around, keep me posted! 😊

[K1w1b0y]

Thank you. Worked exactly as you said.

[LizzyFitbit]

Hi @K1w1b0y. Welcome to the Community Forums!

You're welcome. Thanks to you for trying the steps posted above and I'm glad they worked for you! In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Hope to see you around more often. 🙂