Fitbit is a terrible company and does not stand behind their replacement products.

[Tborgm1]

Here’s my situation. I purchased the Fitbit Charge 3 in late 2018. After approximately one year the screen goes completely black and won’t show any display. I call in explain my problem, a new Fitbit Charge 3 was mailed to me on Dec 22 2019. Today (May 21, 2020) I’ve noticed multiple black lines over the face of the Fitbit. After the normal resets and changing the face clocks, the error persists. I call back in, to report the error and I was offered a coupon to purchase a new Fitbit. Why would I purchase a product that can (according to your staff, I’m sure the calls are recorded) have a shelf life of two months? Fitbit does not stand behind their own products. Pathetic. 

[Tborgm1]

Here’s my situation. I purchased the Fitbit Charge 3 in late 2018. After approximately one year the screen goes completely black and won’t show any display. I call in explain my problem, a new Fitbit Charge 3 was mailed to me on Dec 22 2019. Today (May 21, 2020) I’ve noticed multiple black lines over the face of the Fitbit. After the normal resets and changing the face clocks, the error persists. I call back in, to report the error and I was offered a coupon to purchase a new Fitbit. Why would I purchase a product that can (according to your staff, I’m sure the calls are recorded) have a shelf life of two months? Fitbit does not stand behind their own products. Pathetic. 

[Odyssey13]

Hi @Tborgm1  the warranty is for one year, even if the device is replaced and you receive the remainder of that original year. Click to read more about the warranty. They do stand behind their warranty. They honored the warranty when they replaced the original Charge 3 with a replacement.