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Fitbit keeps dropping off of strava

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‎05-11-2020 00:38 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

‎05-11-2020 00:38 - last edited on ‎09-08-2020 09:40 by Fitbit Moderator

Hi there, I downloaded strava and connected my Fitbit but the connection only lasts for a short while. Once I come out of the app and go back in again the Fitbit connection has dropped. None of my data has gone across to strava and I’m having to upload manually. Any ideas on what I can do to get the connection to stay? Thank you  

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‎05-21-2020 12:18 - last edited on ‎12-19-2024 05:15 by Fitbit Moderator

‎05-21-2020 12:18 - last edited on ‎12-19-2024 05:15 by Fitbit Moderator

@Lea26 Thanks for joining us! Sorry for the delay in my reply.

Let me help you with your Strava app losing the link with Fitbit and thank you for troubleshooting this issue. Remember that only GPS activities will be transferred to Strava. Try refreshing the link between the apps by revoking Strava's access in the applications area and do the same from Strava's side. After this relink them as you initially did.

Let me know how it goes.

Alvaro | Community Moderator

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