05-08-2019
15:20
- last edited on
09-08-2020
16:10
by
MatthewFitbit
05-08-2019
15:20
- last edited on
09-08-2020
16:10
by
MatthewFitbit
I’ve had a Fitbit Charge 2 for 2 or 3 years and really like but recently when I track my mileage while walking it is way off. It has me walking a mile in 5,6 or 7 minutes. It normally takes me 15 or 16 minutes to walk a mile. Also it will track the distance as being much farther than it actually is. A distance I know to be about a mile will show 2 or 3 miles. The numbers are all over the place but always too high and way off. It still keeps up with my steps accurately. I can walk 100 steps and it will count up 100 steps, give or take 2 or 3. Has anybody else had this issue. I called Fitbit and they said I needed a new watch. I think I should get more than 2 years out of a watch.
05-08-2019 18:12
05-08-2019 18:12
Have you tried to re-input your stride length. And, turn off automatic stride calculation?